LEGAL NOTICE AND GENERAL CONDITIONS OF USE OF THE WEBSITE
I. GENERAL INFORMATION
In compliance with the duty of information provided in Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSI-CE) of July 11, the following general information data of this website are provided below :
The ownership of this website, www.costureo.es, (hereinafter, Website) is held by:
Costureo, with NIF: ES53609451Q, and whose contact details are:
Address: Gran Vía Germanías 18 46006 Valencia
Contact phone: +34 613 00 54 41
Contact email: firstname.lastname@example.org
II. GENERAL TERMS AND CONDITIONS OF USE
The purpose of these General Conditions of Use (hereinafter, Conditions) is to regulate the access and use of the Website. For the purposes of these Conditions, the Website will be understood as: the external appearance of the screen interfaces, both statically and dynamically, that is, the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents) and all those services or online resources that, where appropriate, are offered to Users (hereinafter, Services).
Costureo reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the Website and the Content and Services that may be included in it. The User acknowledges and accepts that at any time Costureo may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them. Access to the Website by the User is free and, as a general rule, is free without the User having to provide a consideration to be able to enjoy it, except in relation to the cost of connection through the telecommunications network provided. by the access provider contracted by the User. The use of any of the Contents or Services of the Website may be done through the subscription or prior registration of the User.
The access, navigation and use of the Website, as well as the spaces enabled to interact between the Users, and the User and Costureo, such as comments and/or blogging spaces, confers the condition of User, for which they are accepted. , from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. Given the relevance of the foregoing, the User is recommended to read them each time they visit the Website.
Costureo Website provides a wide variety of information, services and data. The User assumes his responsibility to make a correct use of the Site
This responsibility will extend to:
A use of the information, Content and/or Services and data offered by Costureo without being contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may involve injury to the rights of third parties or the operation of the Website.
The veracity and legality of the information provided by the User in the forms issued by Costureo for access to certain Content or Services offered by the Website. In any case, the User will immediately notify Costureo about any fact that allows the improper use of the information registered in said forms, such as, but not only, theft, loss, or unauthorized access to identifiers and/or or passwords, in order to proceed to its immediate cancellation.
Costureo reserves the right to withdraw all those comments and contributions that violate the law, respect for the dignity of the person, that are discriminatory, xenophobic, racist, pornographic, spamming, that threaten youth or childhood, order or public safety or that, in your opinion, are not suitable for publication.
In any case, Costureo will not be responsible for the opinions expressed by Users through comments or other blogging or participation tools that may exist.
Mere access to this Website does not imply any type of commercial relationship between Costureo and the User. Always in compliance with current legislation, this Costureo Website is aimed at all people, regardless of their age, who can access and/or browse the pages of the Website.
The Website is mainly aimed at Users residing in UE. Costureo does not ensure that the Website complies with the laws of other countries, either totally or
partially. If the User resides or is domiciled in another place and decides to access and/or browse the Website, they will do so at their own risk, they must
ensure that such access and navigation complies with the local legislation that is applicable to it, Costureo not assuming any responsibility that may arise from
III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY
Costureo does not guarantee the continuity, availability and usefulness of the Website, nor of the Contents or Services. Costureo will do everything possible for the proper functioning of the Website, however, it is not responsible or guarantees that access to this Website will not be uninterrupted or error free. Nor is it responsible or guarantees that the content or software that can be accessed through this Website is error-free or causes damage to the User’s computer system (software and hardware). In no case Costureo will be responsible for losses, damages or harm of any kind arising from access, browsing and use of the Website, including, but not limited to, those caused to computer systems or those caused by the introduction of virus.
Costureo is also not responsible for any damages that may be caused to users due to improper use of this Website. In particular, it is not responsible in any way for drops, interruptions, lack or defect of telecommunications that may occur.
Respecting the provisions of current legislation, Costureo undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.
Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (RGPD).
Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD). Royal Decree 1720/2007, of December 21, which approves the Regulations for the development of Organic Law 15/1999, of December 13, on the Protection of Personal Data (RDLOPD).
Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSI-CE).
Identity of the person responsible for the processing of personal data
The person responsible for processing the personal data collected in Costureo is:
Costureo, with NIF: ES53609451Q (hereinafter, also Responsible for the treatment).
Their contact details are as follows:
Address: Gran Vía Germanías 18 46006 Valencia
Contact phone: +34 613 00 54 41
Contact email: email@example.com
Registration of Personal Data
In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by Costureo through the extended forms on its pages will be incorporated and will be treated in our files in order to facilitate, speed up and fulfill the commitments established between Costureo
and the User or the maintenance of the relationship established in the forms that he fills out, or to attend to a request or query from the same. Likewise, of
In accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD is applicable, a
record of treatment activities that specifies, according to its purposes, the treatment activities carried out and the other established circumstances
in the GDPR.
Principles applicable to the processing of personal data
The processing of the User’s personal data will be subject to the following principles set out in article 5 of the RGPD:
Principle of legality, loyalty and transparency: the consent of the User will be required at all times prior to completely transparent information of
the purposes for which the personal data is collected.
Purpose limitation principle: personal data will be collected for specific, explicit and legitimate purposes.
Principle of data minimization: the personal data collected will only be strictly necessary in relation to the purposes for which
Accuracy principle: personal data must be exact and always updated.
Principle of limitation of the term of conservation: the personal data will only be maintained in a way that allows the identification of the User during
the time necessary for the purposes of its treatment.
Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
Proactive responsibility principle: the Data Controller will be responsible for ensuring that the above principles are met.
Categories of personal data
The categories of data that are treated in Costureo are only identifying data. In no case, special categories of personal data are processed
in the sense of article 9 of the RGPD.
Legal basis for the processing of personal data
The legal basis for the processing of personal data is consent. Costureo undertakes to obtain the express and verifiable consent of the
User for the processing of their personal data for one or more specific purposes.
The User shall have the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of the
consent will not condition the use of the Website.
On occasions in which the User must or can provide their data through forms to make inquiries, request information or for related reasons
with the content of the Website, you will be informed if the completion of any of them is mandatory because they are essential
for the correct development of the operation carried out.
Purposes of the treatment to which the personal data is destined
Personal data is collected and managed by Costureo in order to be able to facilitate, expedite and fulfill the commitments established between the Website and the
User or the maintenance of the relationship established in the forms that the latter fills out or to attend to a request or query.
Likewise, the data may be used for a personalization, operational and statistical commercial purpose, and activities of the company’s corporate purpose.
Sewing, as well as for the extraction, storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the
quality, operation and navigation of the Website.
At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the treatment to which the data will be used.
personal; that is, the use or uses that will be given to the information collected.
Personal data retention periods
Personal data will only be retained for the minimum time necessary for the purposes of its processing and, in any case, only for the following period: 3
years, or until the User requests its deletion.
At the time the personal data is obtained, the User will be informed about the period during which the personal data will be kept or, when that
not possible, the criteria used to determine this period.
Recipients of personal data
The User’s personal data will not be shared with third parties. In any case, at the time the personal data is obtained, the User will be informed about the recipients or categories of recipients of the personal data.
Personal data of minors
Respecting the provisions of articles 8 of the RGPD and 13 of the RDLOPD, only those over 14 years of age may grant their consent for the processing of their personal data in a lawful manner by Costureo. If it is a minor under 14 years of age, the consent of the parents or guardians will be necessary for the treatment, and this
It will only be considered lawful to the extent that they have authorized it.
Secrecy and security of personal data
Costureo undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in such a way as to guarantee the security of personal data and avoid accidental or unlawful destruction, loss or alteration. of personal data transmitted, stored or otherwise processed, or unauthorized communication or access to such data.
The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted in a secure and confidential manner, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encrypted.
However, because Costureo cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a violation of the security of personal data that is likely to pose a high risk to the rights and freedoms of natural persons. Following the provisions of article 4 of the RGPD, a breach of the security of personal data is understood to be any breach of security that causes the accidental or unlawful destruction, loss or alteration of personal data transmitted, conserved or otherwise processed, or unauthorized communication or access to said data.
Personal data will be treated as confidential by the Data Controller, who undertakes to report and guarantee through a legal or contractual obligation that said confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible. information.
Rights derived from the processing of personal data
The User has about Costureo and may, therefore, exercise the following rights recognized in the RGPD against the Data Controller:
Right of access: It is the right of the User to obtain confirmation of whether or not Costureo is treating their personal data and, if so, to obtain information about their specific personal data and the treatment that Costureo has carried out or carries out, as well as, among others, of the information available on the origin of said data and the recipients of the communications made or planned of the same.
Right of rectification: It is the right of the User to modify their personal data that turns out to be inaccurate or, taking into account the purposes of the treatment, incomplete.
Right of deletion (“the right to be forgotten”): It is the User’s right, provided that the current legislation does not establish otherwise, to obtain the deletion of their personal data when they are no longer necessary for the purposes for which they were collected. or treated; the User has withdrawn their consent to the treatment and this does not have another legal basis; the User opposes the treatment and there is no other legitimate reason to continue with it; the personal data has been unlawfully processed; the personal data must be deleted in compliance with a legal obligation; or the personal data has been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform those responsible for processing the personal data of the interested party’s request to delete any link to those personal data.
Right to limitation of treatment: It is the User’s right to limit the treatment of their personal data. The User has the right to obtain the limitation of the treatment when he contests the accuracy of his personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has opposed the treatment.
Right to data portability: In the event that the treatment is carried out by automated means, the User will have the right to receive their personal data from the Data Controller in a structured format, of common use and mechanical reading, and to transmit them to another person in charge. of the treatment. Whenever technically possible, the Data Controller will transmit the data directly to that other controller.
Right of opposition: It is the right of the User not to carry out the processing of their personal data or to cease the processing thereof by Costureo.
Right not to be the subject of a decision based solely on automated processing, including profiling: It is the User’s right not to be the subject of an individualized decision based solely on the automated processing of their personal data, including the profiling, existing unless current legislation establishes otherwise.
Thus, the User may exercise their rights by written communication addressed to the Data Controller with the reference “RGPD-www.costureo.es”,
Name, surnames of the User and copy of the DNI.
In cases where representation is admitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting the representation. The photocopy of the DNI may be replaced by any other legally valid means that proves identity.
Request with the specific reasons for the request or information to which you want to access.
Address for notification purposes.
Date and signature of the applicant.
Any document that accredits the request made.
This application and any other attached document may be sent to the following address and/or email:
Gran Vía Germanías 18 46006 Valencia
Links to third party websites
The Website may include hyperlinks or links that allow access to web pages of third parties other than Costureo, and therefore are not operated by Costureo. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.
Claims before the control authority
In the event that the User considers that there is a problem or infringement of current regulations in the way in which their personal data is being processed, they will have the right to effective judicial protection and to file a claim with a control authority, in particular, in the State in which you have your habitual residence, place of work or place of the alleged infringement. In the case of Spain, the control authority is the Spanish Data Protection Agency https://www.aepd.es/es).
V. COOKIES POLICY
Cookies are automatic procedures for collecting information regarding the preferences determined by the User during his visit to the Website in order to recognize him as a User, and personalize his experience and use of the Website, and can also, for example, help to identify and resolve errors. The information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and after it. However, no cookie allows it to contact the User’s telephone number or any other means of personal contact. No cookie can extract information from the User’s hard drive or steal personal information. The only way for the User’s private information to be part of the Cookie file is for the User to personally give that information to the server.
They are those cookies that are sent to the User’s computer or device and managed exclusively by Costureo for the best functioning of the Website. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies allow the User to be recognized as a recurring visitor to the Website and to adapt the content to offer content that meets their preferences.
Third party cookies
They are cookies used and managed by external entities that provide Costureo with services requested by it to improve the Website and the user experience when browsing the Website. The main objectives for which third-party cookies are used are to obtain access statistics and analyze browsing information, that is, how the User interacts with the Website.
The information obtained refers, for example, to the number of pages visited, the language, the place to which the IP address from which the User accesses, the number of Users who access, the frequency and recurrence of visits, the time of visit, the browser they use, the operator or type of device from which the visit is made. This information is used to improve the Website, and detect new needs to offer Users Content and/or service of the highest quality. In any case, the information is collected anonymously and Web Site trend reports are prepared without identifying individual users.
You can obtain more information about cookies, information about privacy, or consult the description of the type of cookies used, their main characteristics, expiration period, etc. at the following link(s):
The entity(ies) in charge of supplying cookies may transfer this information to third parties, as long as it is required by law or a third party processes this information for said entities.
Social network cookies
Costureo incorporates social network plugins, which allow access to them from the Website. For this reason, social network cookies may be stored in the User’s browser. The owners of these social networks have their own data protection and cookie policies, being themselves, in each case, responsible for their own files and their own privacy practices. The User must refer to them to find out about said cookies and, where appropriate, the processing of their personal data.
For information purposes only, the links in which these privacy and/or cookie policies can be consulted are indicated below:
Disable, reject and delete cookies
Changes in the Cookies Policy
VI. LINKS POLICY
It is reported that the Costureo Website makes or may make available to Users link means (such as, among others, links, banners, buttons), directories and search engines that allow Users to access websites belonging to and/or or managed by third parties.
The installation of these links, directories and search engines on the Website is intended to make it easier for Users to search for and access information available on the Internet, without being considered a suggestion, recommendation or invitation to visit them.
Costureo does not offer or market, by itself or through third parties, the products and/or services available on said linked sites.
Likewise, it will not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property that can be accessed through the links. Costureo in no case will review or control the content of other websites, nor does it approve, examine or endorse the products and services, content, files and any other material existing in the aforementioned linked sites. Costureo assumes no responsibility for damages that may
produced by the access, use, quality or legality of the contents, communications, opinions, products and services of the websites not managed by Costureo and that are linked on this Website.
The User or third party that makes a hyperlink from a web page of another, different, website to the Costureo Website must know that:
The reproduction —totally or partially— of any of the Contents and/or Services of the Website is not permitted without the express authorization of Costureo.
Neither is any false, inaccurate or incorrect statement about the Costureo Website, or its Contents and/or Services, permitted.
With the exception of the hyperlink, the website on which said hyperlink is established will not contain any element of this Website, protected as intellectual property by the Spanish legal system, unless expressly authorized by Costureo.
The establishment of the hyperlink will not imply the existence of relations between Costureo and the owner of the website from which it is made, nor the knowledge and acceptance of Costureo of the contents, services and/or activities offered on said website, and vice versa.
VII. INTELLECTUAL AND INDUSTRIAL PROPERTY
Costureo by itself or as an assignee, is the owner of all the intellectual and industrial property rights of the Website, as well as the elements contained therein (by way of example and not exhaustive, images, sound, audio, video, software or texts, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.). They will therefore be works protected as intellectual property by the Spanish legal system, being applicable to them both the Spanish and community regulations in this field, as well as the international treaties related to the matter and signed by Spain. All rights reserved. By virtue of the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this website, for commercial purposes, are expressly prohibited. in any support and by any technical means, without the authorization of Costureo.
The User undertakes to respect the intellectual and industrial property rights of Costureo. You can view the elements of the Website or even print, copy and store them on your computer’s hard drive or on any other physical medium as long as it is exclusively for your personal use. The User, however, may not delete, alter, or manipulate any protection device or security system that was installed on the Website.
In the event that the User or third party considers that any of the Contents of the Website supposes a violation of the rights of protection of intellectual property, they must immediately notify Costureo through the contact information in the GENERAL INFORMATION section of this Notice. legal and
General Conditions of Use.
VIII. LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION
Costureo reserves the right to file civil or criminal actions that it deems necessary for the improper use of the Website and Contents, or for the breach of these Conditions.
The relationship between the User and Costureo will be governed by the regulations in force and applicable in Spanish territory. If any controversy arises in relation to the interpretation and/or application of these Conditions, the parties will submit their conflicts to the ordinary jurisdiction, submitting to the corresponding judges and courts according to law.
Last modified: March 25, 2021
GENERAL CONDITIONS OF SALE
1. GENERAL INFORMATION
The ownership of this website, www.costureo.es, (hereinafter Website) is held by: Costureo, with NIF: ES53609451Q, and whose contact details are:
Address: Gran Vía Germanías 18 – 46006 Valencia
Contact phone: +34 613 00 54 41
Contact email: firstname.lastname@example.org
This document (as well as all other documents mentioned here) regulates the conditions governing the use of this Website (www.costureo.es) and the purchase or acquisition of products and/or services on it (in below, Conditions).
For the purposes of these Conditions, it is understood that the activity that Costureo develops through the Website includes:
Marketing of own-made children’s clothing.
Likewise, it is reported that these Conditions could be modified. The User is responsible for consulting them each time they access, browse and/or use the Website, since those that are in force at the time the acquisition of products and/or services are requested will be applicable.
For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, where appropriate, using the contact form.
2. THE USER
The access, navigation and use of the Website confers the condition of user (hereinafter referred to, indistinctly, individually as a User or jointly as Users), for which reason, from the start of browsing the Website, all the Conditions established here, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
Make use of this Website only to make legally valid inquiries and purchases or acquisitions.
Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities would be informed.
Provide true and lawful contact information, for example, email address, postal address and/or other data (seeLegal Notice and General Conditions of Use).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is mainly aimed at Users residing in UE. Costureo does not ensure that the Website complies with the laws of other countries, either totally or partially. Costureo declines all responsibility that may arise from said access, nor does it guarantee shipments or provision of services outside of UE.
The User may formalize, at their choice, with Costureo the sales contract for the desired products and/or services in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
Duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.costureo.es, during which several products and/or services can be selected and added to the cart, basket or final purchase space and, finally, click on “Check out”.
Likewise, the User must fill in and/or verify the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that Costureo has received their order or request for purchase and/or provision of the service, that is, the order confirmation. And, where appropriate, you will also be informed by email when your purchase is being shipped. Where appropriate, this information could also be made available to the User through their personal connection space to the Website.
Once the purchase procedure has concluded, the User consents that the Website generates an electronic invoice that will be sent to the User via email, and where appropriate, through their personal connection space to the Website.
Likewise, the User can, if they so wish, obtain a copy of their paper invoice, requesting it from Costureo using the contact spaces on the Website or through the contact information provided above.
The User acknowledges being aware, at the time of purchase, of certain particular conditions of sale that concern the product and/or service in question and that are shown together with the presentation or, where appropriate, an image of it on its page. of the Website, indicating, by way of example, but not exhaustive, and attending to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, the way in which they will be carried out and/or o cost of benefits; and acknowledges that the execution of the purchase or acquisition order materializes the full and complete acceptance of the particular conditions of sale applicable to each case.
All purchase orders received by Costureo through the Website are subject to the availability of the products and/or to the fact that no circumstance or cause of force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services. If there are difficulties in the supply of products or there are no products in stock, Costureo undertakes to contact the User and reimburse any amount that may have been paid as an amount. This will be equally applicable in cases in which the provision of a service becomes impossible.
5. PRICES AND PAYMENT
The prices displayed on the Website are the final ones, in Euros (€) and include taxes, unless due to legal requirements, especially in relation to VAT, a different issue is indicated and applied. However, and unless otherwise indicated, the prices of the items offered exclude shipping costs, which may be incurred, which will be added to the total amount due at the time of managing the shipping procedure by the User, and where he will consult the available shipping methods and costs and freely choose the one that suits him best.
In no case will the Website add additional costs to the price of a product or service automatically, but only those that the User has selected and chosen voluntarily and freely. Prices may change at any time, but possible changes will not affect orders or purchases for which the User has already received an order confirmation. The accepted means of payment will be: Credit or debit card.
Likewise, the User may pay all or part of the purchase price with a gift card and/or a credit card issued by Costureo.
Costureo uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure payment system SSL (Secure Socket Layer).
Credit cards will be subject to checks and authorizations by the issuing bank, if said entity does not authorize payment, Costureo will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User.
Once Costureo receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the confirmation of shipment and/or confirmation of the service provided is sent to the User in the manner and, where appropriate, in the established place.
If the means of payment is a gift card or credit card, the charge will be made at the time that Costureo sends a confirmation of the purchase order or acquisition of products and/or services to the User.
In any case, by clicking on “Place the order” the User confirms that the payment method used is theirs, or that, where appropriate, they are the legitimate owner of the gift card or credit card.
In the cases in which it is appropriate to carry out the physical delivery of the contracted good, the deliveries will be made within the scope of the following territory: UE
Except for those cases in which there are unforeseen or extraordinary circumstances or, where appropriate, derived from the personalization of the products, the purchase order consisting of the products listed in each purchase confirmation will be delivered within the period indicated on the Website according to the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of order confirmation.
If for any reason, attributable to Costureo, Costureo could not meet the delivery date, it will contact the User to inform him of this circumstance and he may
choose to continue with the purchase by establishing a new delivery date or cancel the order with a full refund of the price paid. In any case,
Home deliveries are made on working days.
If it is impossible to deliver the order due to the absence of the User, the order may be returned to the warehouse. However, the carrier would leave a notice
explaining where the order is and how to have it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, they must contact Costureo to arrange delivery on another day.
In the event that 30 days have elapsed since your order is available for delivery, and it has not been delivered for reasons not attributable to Costureo, Costureo
will understand that the User wishes to withdraw from the contract and it will be considered terminated.
As a consequence of the termination of the contract, all payments received from the User will be returned, except for additional expenses resulting from the
The User’s own choice of a delivery method other than the least expensive ordinary delivery method offered by the Website, without any delay
undue and, in any case, within a maximum period of 14 calendar days from the date on which the contract is considered terminated.
However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on.
For the purposes of these Conditions, it will be understood that the delivery has occurred or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires material possession of the products, which will be accredited by the signature of the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the User from the moment of delivery. The User acquires ownership of the products when Costureo receives full payment of all amounts due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after full receipt of the amount to be paid by Costureo.
In accordance with the provisions of Law 37/1992, of December 28, on Value Added Tax (VAT), purchase orders for delivery and/or provision will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at all times depending on the specific item in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that in the event that he detects that an error has occurred when entering the data necessary to process his purchase request on the Website, he may modify them by contacting Costureo through the contact spaces provided. on the Website, and, where appropriate, through those authorized to contact customer service, and/or using the contact information provided in the first clause (General Information). Likewise, this information could also be corrected by the User through his personal connection space to the Website.
In any case, the User, before clicking on “Place the order”, has access to the space, cart, or basket where their purchase requests are written down and can make modifications.
In the cases in which the User acquires products on or through the Website of the owner, they are assisted by a series of rights, as listed and described below:
Right of Withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to withdraw said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day that the User or a third party authorized by him, other than the carrier, acquired material possession
of the goods purchased on the Costureo Website or in the event that the goods that make up your order are delivered separately, within 14 calendar days of the day
that the User or a third party authorized by him, other than the carrier, acquired material possession of the last of those goods that made up the same order of
purchase, or in the case of a service contract, 14 calendar days from the day the contract is concluded.
To exercise this right of withdrawal, the User must notify Costureo of their decision.
You may do so, where appropriate, through the contact spaces provided on the Website or through:
G.V. Germanías 18 – 46006 Valencia
The User, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to withdraw from the purchase contract. In any case, the User may use the withdrawal form model that Costureo makes available as an annex to these Conditions, however, its use is not mandatory.
To comply with the withdrawal period, it is sufficient that the communication that unequivocally expresses the decision to withdraw is sent before the corresponding period expires.
In case of withdrawal, Costureo will reimburse the User for all payments received, excluding shipping costs (with the exception of additional costs
chosen by the User for a delivery method other than the least expensive method offered on the Website) without any undue delay and, in any case, at
no later than 14 calendar days from the date on which Costureo is informed of the decision to withdraw by the User.
Costureo will reimburse the User using the same payment method used to make the initial purchase transaction. This reimbursement will not generate any additional cost to the User. However, Costureo could withhold said refund until the products or items of the purchase have been received, or until the User presents proof of their return, depending on which condition is met first.
The User can return or send the products to Costureo at:
G.V. Germanías 18
And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Costureo was informed of
the withdrawal decision.
The User acknowledges knowing that he must assume the direct cost of returning (transportation, delivery) of the goods, if any were incurred. In addition, it will be responsible for the decrease in value of the products resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.
The User acknowledges knowing that there are exceptions to the right of withdrawal, as set out in article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. By way of example, and not exhaustively, this would be the case of: personalized products; products that can deteriorate or expire quickly; Unwrapped music or video CDs/DVDs as factory sealed; products that for reasons of hygiene or health are sealed and have been unsealed after delivery. In this same sense, the provision of a service that the User could contract on this Website is governed, since this same Law establishes that the Right of withdrawal will not assist Users when the provision of the service has been completely executed, or when it has begun. , with the express consent of the consumer and user and with their acknowledgment that they are aware that, once the contract has been fully executed by Costureo, they will have lost their right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the same, of products that are not in the same conditions in which they were delivered or that have suffered any damage after delivery. Likewise, the products must be returned using or including all their original packaging, instructions and other accompanying documents, as well as a copy of the purchase invoice.
Return of defective products or shipping error
These are all those cases in which the User considers that, at the time of delivery, the product does not conform to the provisions of the contract or purchase order, and that, therefore, he must contact Costureo immediately. and let you know the existing disagreement (defect/error) by the same means or using the contact information provided in the previous section (Right of Withdrawal).
The User will then be informed on how to proceed to return the products, and these, once returned, will be examined and the User will be informed, within a reasonable period, if the refund or, where appropriate, the replacement of the same.
The refund or replacement of the product will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the non-compliant item proceeds.
The amount paid for those products that are returned due to a defect, when it actually exists, will be fully refunded, including delivery costs and costs that the User may have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at any time for the User, as a consumer and user, will always be respected.
The User, as a consumer and user, enjoys guarantees on the products that can be purchased through this Website, in the legally established terms for each type of product, Costureo responding, therefore, for the lack of conformity of the same that is manifested within a period of two years from the delivery of the product.
In this sense, it is understood that the products are in accordance with the contract provided that: they conform to the description made by Costureo and have the qualities presented therein; are suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User must proceed as indicated in the Return of defective products or shipping error section. However, some of the products that are marketed on the Website may have non-homogeneous characteristics as long as these derive from the type of material with which they have been manufactured, and therefore will form part of the individual appearance of the product, and they will not be a defect.
On the other hand, it could be the case that the User acquires on the Website a product of a brand or manufactured by a third party. és In this case, and considering the User that it is a defective product, he also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise his right of legal guarantee directly against them during the two years following the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, Costureo will not accept any responsibility for the following losses, regardless of their origin:
any losses that were not attributable to any breach by you;
business losses (including lost profits, revenue, contracts, anticipated savings, data, loss of goodwill or unnecessary expenses incurred); or any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was formalized between both parties.
Similarly, Costureo also limits its liability in the following cases:
Costureo applies all measures related to providing a faithful display of the product on the Website, however it is not responsible for the slightest differences or inaccuracies that may exist due to lack of screen resolution, or problems with the browser used or others. of this kind.
Costureo will act with the utmost diligence in order to make the product object of the purchase order available to the company in charge of transporting it. However, it is not responsible for damages resulting from a malfunction of transport, especially due to causes such as strikes, road retentions, and in general any others typical of the sector, which result in delays, losses or theft of the product.
Technical failures that, due to fortuitous causes or of another nature, prevent the normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the service from being available.
Costureo puts all the means at its disposal in order to carry out the purchase, payment and shipping/delivery process of the products, however it disclaims responsibility for causes that are not attributable to it, fortuitous event or force majeure.
Costureo will not be responsible for the misuse and/or wear of the products that have been used by the User. At the same time, Costureo will not be responsible for an erroneous return made by the User. Inglés It is the responsibility of the User to return the correct product.
In general, Costureo will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond its reasonable control, that is, due to force majeure, and This may include, by way of example but not exhaustive:
Strikes, lockouts or other industrial action.
Civil commotion, riot, invasion, terrorist threat or attack, war (declared or undeclared) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period in which the cause of force majeure continues, and Costureo will have an extension in the term to fulfill them for a period of time equal to the duration of the cause of force majeure. Costureo will use all reasonable means to find a solution that allows it to fulfill its obligations despite the cause of force majeure.
10. WRITTEN COMMUNICATIONS AND NOTICES
By using this Website, the User agrees that most communications with Costureo are electronic (email or notices posted on the Website).
For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that all contracts, notifications, information and other communications that Costureo sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by
law to the User.
The User can send notifications and/or communicate with Costureo through the contact information provided in these Conditions and, where appropriate, through
the contact spaces of the Website.
Likewise, unless otherwise stipulated, Costureo may contact and/or notify the User by email or at the postal address provided.
No waiver of Costureo to a specific legal right or action or the lack of requirement by Costureo of strict compliance by the User of any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User of the fulfillment of its obligations.
No waiver by Costureo of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and is formalized and communicated to the User in writing.
If any of these Conditions were declared null and void by a firm resolution issued by a competent authority, the rest of the clauses will remain in force, without being affected by said declaration of nullity.
13. ENTIRE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire existing agreement between the User and Costureo in relation to the object of sale and replace any other pact, agreement or previous promise agreed verbally or in writing by the same. parts.
The User and Costureo acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except for what is expressly mentioned in these Conditions.
14. DATA PROTECTION
15. APPLICABLE LAW AND JURISDICTION
The access, navigation and/or use of this Website and the contracts for the purchase of products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement that arises or is related to the access, navigation and / or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between Costureo and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.
16. COMPLAINTS AND CLAIMS
The User can send Costureo their complaints, claims or any other comments they wish to make through the contact information provided at the beginning of these Conditions (General Information).
In addition, Costureo has official claim forms available to consumers and users, and which they can request from Costureo at any time, using the contact information provided at the beginning of these Conditions (General Information).
Likewise, if a dispute arises from the conclusion of this purchase contract between Costureo and the User, the User as a consumer may request an out-of-court dispute settlement, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of May 21, 2013, on online dispute resolution in consumer matters and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website: http://ec.europa.eu/consumers/odr/.
Last modified: March 25, 2022